Return and Refund Policy

Return Eligibility

1. Returns must be initiated within 48 hours of product delivery.
2. Products should be unused, undamaged, and in their original packaging with all tags.

Non-Returnable Products

3. Customized or engraved jewellery cannot be returned.
4. Items purchased on clearance or during special promotions are also non-returnable.

Return Process

5. Send an email to mayraworld24@gmail.com with the order details and reason for return.
6. Our team will evaluate the request and provide further instructions.

Return Shipping

7. Customers bear the cost of return shipping unless the product is damaged or incorrect.
8. Ensure the product is securely packed to avoid damage during transit.

Refund Process

9. Approved refunds are processed within 7-10 business days after we receive the returned product.
10. Refunds are credited to the original payment method or provided as store credit.

Exchange Policy

11. Exchanges are subject to product availability and are treated as a new order.

Damaged or Incorrect Items

12. If you receive a damaged or incorrect item, report it to us within 48 hours with photographic proof.

Timeline for Return Approvals

13. We aim to respond to return queries within 2 business days.

Contact Support

14. For questions about returns or refunds, contact us via:

• Email: mayraworld24@gmail.com
• Phone: 9867605550 (10 AM to 6 PM)

Conditions for Refund Denial

15. Refunds may be denied if the product is not returned in its original condition or if the return request is outside the eligible timeframe.